XBet Review for 2019
- Wide variety of casino games and sports to bet on
- Most cashouts happen in under 48 hours
- Live dealer casino games available
- Modern web design
- Though far from the worst I've seen, their customer support could be better; Especially their email contact form.
- Betsoft is great software provider, but more variety would be nice
XBet.ag sportsbook has a quite a bold slogan, which is "The last book you will ever join." This is quite a statement to make, considering the number of top online sportsbooks operating on the web. One thing is for sure, this is not your dad's sportsbook, and something tells me that the 'X' in 'XBet.ag' stands for 'extreme betting.'
My very first visit to the XBet website seemed to bear this suspicion out. The overall look of the site is not only visually exciting, but also pretty impressive as an all-round sportsbook and online casino. The bookie is certainly trying to separate itself from the herd and stand out as a sort of modern-day maverick online betting destination.
Aside from the rather bold and sporty colors of the website, there are a few notable indicators of their intentions within its niche. For one, the advertisement for their live dealer casino shows that isn't staffed with the usual bevy of beauties in evening gowns.
XBet.ag dealers are all rock n' roll with tattoos, leather, and attitude.
So it seems, on the surface at least, that this bookie is cut from a different sort of cloth and aimed at punters looking for something new and different. I've reviewed loads of different online sportsbooks and online casinos in my time, so I was are really hoping that this would be the case. However, what would I find when I dug a little deeper?
Is XBet really what they say, or is it all hype to draw in new players? What kind of sports do they offer? How about their markets and lines? Is their casino a case of style over substance, or is it a good bet for serious gamblers too?
Stick with me and I will most certainly be stripping all the paint off the XBet.ag bookie to see what lies beneath!
By the end of my extreme review, you will either be raring to sign up with them to get a few bets on the go, or you will be moving on to the next brand on our list of top sportsbooks and online casinos for 2019!
My overall impression of XBet.ag has been very good. They offer a striking and refreshingly modern and sporty website, dedicated to the true blue sports bettors (particularly those that love to place bets on NFL, basketball, baseball and soccer action). I was impressed by the overall smoothness and speed of the site. Everything is easy to get to and simple to use (both of these are huge pluses for a solid working-man's sportsbook).
They also place a large emphasis and focus on player satisfaction and support, which is very noticeable when you spend time on the site. Help is always at hand and rather easy to get to. Service is slick, fast, and super friendly. I thought that the banking section was easy to use, even though they could do with a few more payment options, and the casino was very good, too. There is a bit of a bugbear with the casino (I reveal the deets down below).
The sportsbook is overall good and one would expect nothing less from them in this regard. All major sports are covered, and there are hundreds of betting lines across all sorts of markets to interest seasoned pros and newbies alike. I appreciate the separate racebook and the added value extras found all over the sportsbook, such as the helpful tips, betting line guide, news bits and pro tips, and much more.
With a full sportsbook, racing book, and top virtual casino, gaming variety is excellent, and there really is something here for everyone to explore. If you love sports betting, there are dozens of sporting types to choose from, including NFL and college football, MLB baseball, college and NBA basketball, hockey, soccer (football), MMA and boxing, cricket, tennis, and much more. If you love the ponies and dogs, you can check out the XBet.ag racing book. It contains horse racing and greyhound fixtures from the USA and Canada, as well as Europe, the UK, and further afield. Racing types include thoroughbreds, harness racing, and greyhounds.
The cashout process at XBet.ag is quite streamlined, and I found that most processes happen in under 48 hours (the majority in under 24 hours). I reckon they could do with a few more payment options, though. However, the current options are among the most popular, and include Bitcoin, which is a good sign.
The bookie has a range of bonus offers and incentives which are mostly geared towards new players, but there are also additional promotions.
The current range of bonus offers and promotions include the following:
- 100% sign-up bonus up to $300 (initial deposit only)
- 20% sign-up bonus up to $500 (initial deposit only)
- 100% casino sign-up bonus up to $300 (initial deposit only)
- 25% reload bonus up to $500 (initial deposit only)
- 75 rebate for existing customers
- 20% Risk-Free Bet
- MMA and Boxing Bad beat
- Spread the word (refer a friend reward)
Customer service at XBet.ag is above par, and the only reason they don't score full marks here is that they offer an email contact form for email comms (not everyone's favorite). In many cases, email contact does not work efficiently and there is no way to know when you could reasonably expect a reply. However, I found that this option works rather well, and turnaround times are good.
My best option was their live chat feature, which is much more immediate. XBet.ag customer support team members are fast, efficient, and very friendly. I found that, if they do not know the answer themselves, they go out of their way to find the answer.
The XBet.ag user interface is excellent and I found it to be quite a pleasure to use over a long playing session. The key to their user interface is continuity in the various features and facilities which are accessible on the site.
It is very easy to move from the sportsbook over to the casino and then to the racing book and back to the sportsbook without any problems. I found the layout to be well thought-out and very easy to read, which makes this sportsbook a great choice for novice bettors as well as experienced gamblers.
XBet.ag makes use of the latest in SSL (Secure Socket Layer) digital encryption to ensure the safety and privacy of all of their players. All data on the XBet.ag servers is encrypted, which includes all of your stored sensitive data, such as account details, credit card details, transaction records, current or pending transactions, and so on.
XBet.ag is licensed and regulated through Curacao eGaming, a respected remote gambling regulatory authority. They also use Betsoft, one of the most respected of all online casino software brands. All Betsoft casino games include random number generator software to ensure that all games are safe and 100% fair at all times.VISIT XBET
Sportsbook | An In-Depth Look
XBet.ag is primarily an online sportsbook, which is its core business. However, they added an additional racebook for horse racing and greyhound racing punters, as well as an additional virtual (online) casino.
The addition of the virtual casino makes the bookie an even more attractive option for sports bettors, especially those that enjoy some side betting action at the casino or casino gamblers that enjoy putting some of their winnings on the ponies or a big match on occasion.
The sportsbook itself covers a lot of ground, with well over a dozen different sporting classes, along with plenty of betting lines and markets in each. They convey a high-octane sports action sort of energy in their entire look, feel, and attitude, which is something that I really love about them. Fans of football (soccer), as well as popular North American sports such as basketball, gridiron football, baseball, and hockey, will surely appreciate this.
The entire site is geared towards not only providing sports bettors and gamblers with a refreshing new online gambling experience but also a one-stop shop fulfilling all of their needs. They also promise to "climb through hell or high water" (as seen on their website) to bring the highest quality experience to their players.
I personally found the site to be one of the very best in terms of quality content, as well as organization and layout. I reckon even newbies will have no problem with laying a few bets, even within minutes of signing up. Every sporting category available is clearly laid out along the left-hand column of the main sports betting page, making it easy to see at a glance what sports are available to bet on.
I got the impression that XBet.ag is also more geared towards the real-action kind of sports, like NFL football, MMA fighting, baseball, basketball, and soccer. When opening the sportsbook for the first time, it opened onto their NFL coverage. This includes a great primer on how to bet on NFL games, along with five great tips for betting on NFL games.
I thought this was a really great touch that not a lot of online bookies actually do sincerely. To me, this shows that they are really about the sports and the punters, and not just about making as much out of them as possible.
Sports and Betting Lines on Offer
The NFL betting primer also included some detailed information on their betting lines, the details of which are outlined below:
- NCAA Football
- Boxing + MMA
- NCAA Basketball
- Horse Racing
- International Hockey
- Motor Sports
- Canadian Football
- International Basketball
- Business & Politics
Unlike a lot of other online sportsbooks, XBet.ag offers a separate book for their racing punters to enjoy. This includes detailed coverage across a broad range of racing, which includes horse racing as well as greyhound racing. Among the action, which covers tracks all over the USA, Canada, the UK, France, and Australia, punters can enjoy harness racing, thoroughbreds, and greyhound racing action.
Aside from their online sportsbook and racebook, XBet also has a fairly comprehensive online casino for bettors that enjoy a bit of a distraction on the roulette or blackjack tables. The casino contains a wide variety of great table games, including the aforementioned blackjack and roulette games, baccarat tables, craps, and some poker too.
If you enjoy a more mechanical casino experience, XBet carries a wide range of video poker games as well as online slots to choose from. They chose to go with Betsoft as their online software partner of choice, which I think is a great move. As a result, you can enjoy a wide range of the best cutting-edge 3D slots, something that Betsoft is renowned for.
Another reason why I think that choosing Betsoft as their online casino software partner is a good move has to do with their reputation. When you gamble online, you want to know that the casino is reputable and that all the games are safe, reliable, and fair. Betsoft is one of the leading online casino software brands in the industry and has produced a range of excellent, safe, and reliable virtual casino games.
All Betsoft casino games available at XBet feature RNG, or random number generator, software. This is your guarantee that every one of the games that you play produces results that are consistently 100% random. In other words, every spin of the roulette wheel, every turn of a card in blackjack or baccarat, and every roll of the dice in craps is 100% random, each and every time.
This also applies to every spin on any of the hundreds of Betsoft slots at XBet.ag. Moreover, random number generators are tested on a regular basis by accredited and independent professional auditing firms to ensure random results, transparency, and fairness at all times.
All in all, I was very impressed with the online casino portion and found it to be somewhat superior to many other online sportsbooks' attempts at adding an online casino.
XBet.ag isn't trying to corner every segment of the market in some insincere way; they are merely providing an additional point of interest for their punters. There are plenty of great casino games to choose from here, including what seems like hundreds of the latest and greatest Betsoft 3D slots, excellent table games, and exciting video pokers.
So, if you enjoy a bit of casino gaming in between betting on the ponies, doggies, or your favorite football team, XBet remains a great choice. The only thing that to me proved to be the fly in the proverbial ointment was their live casino option. I go into much greater detail further down, although for now, let's just say that their live casino proved to be quite a disappointment.
However, this is not because the games on offer aren't any good. It is because there were actually no live dealer casino games to assess. It is a bit of a mystery, which I did attempt to unravel, and you can read all about it in my 'Live Casino' section a bit further down.
The current selection of online casino games available:
- Triple Crown
- Lucky Seven
- Captain Cash
- Diamond Progressive
- Mermaids Pearl
- Jackpot Jamba
- Royal Reels
- The Ghouls
- 7th Heaven
- Magic Shoppe
- The Angler
- Slotfather 2
- Fa-Fa Twins
- Kawaii Kitty
- Sin City Nights
- Event Horizon
- Mega Glam Life Jp
- Fruit Zen
- Mega Gems
- Mad Scientist
- Glam Life
- Aztec Treasures
- Genie's Fortune
- Barbary Coast
- House Of Fun
- Gold Diggers
- Mr. Vegas
- Mamma Mia
- And many more!
- American Blackjack
- Single Deck Blackjack
- Poker3 Heads Up Hold'em
- Caribbean Poker
- Ride`M Poker
- European Blackjack
- American Roulette
- 21 Burn Blackjack
- Super 7 Blackjack
- Triple Edge Poker
- Pai Gow
- Pirate 21
- Red Dog
- Draw Hi-Lo
- Oasis Poker
- VIP European Roulette
- VIP American Roulette
- European Roulette
- Three Card Rummy
- Zoom Roulette
- Top Card Trumps
- Five Draw Poker
- Deuces Wild
- Jacks Or Better
- Split Way Royal
- Joker Poker
- Double Joker
- Bonus Deuces
- Bonus Poker
- All American
- Tens Or Better
- Deuces And Jokers
- Double Bonus
- Multihand Bonus Deluxe
- Multihand Double Bonus
- Multihand Double Jackpot
- Multihand Joker Poker
- Multihand All American
- Multihand Bonus Poker
- Multihand Deuces Wild
- Multihand Jacks Or Better
- Pyramid Bonus Poker
- Pyramid Aces And Faces
- Pyramid Bonus Deluxe
- Pyramid Double Jackpot
- Pyramid Jacks Or Better
- Pyramid Double Bonus
- Pyramid Deuces Wild
- Pyramid Joker Poker
- Instant Keno 40 ball
- Instant Keno 80 ball
- Klub Keno
- Virtual Racebook 3D
The live casino looks great, advertising the different live dealer casino games that they offer. I have to admit, when I saw their advertised live dealer games, I got really excited to check it out. Not only are they advertised as having HD quality video, but they also featured live dealer girls in rock n' roll outfits and plenty of ink and attitude to go with it. What's not to get excited about?
The live dealer page promises the following games:
- Live Blackjack
- Live American Roulette
- Live Baccarat
- Live Blackjack (Platinum Table)
- Live European Roulette
- Live Super 6 (Platinum Table)
- Live Baccarat (Table 2)
- Live Super 6
Well, here's where it all gets a bit strange and weird.
I got all excited about seeing a live dealer casino that's a complete change from the norm found at most online sportsbooks and casinos nowadays. So, naturally, I was eager to sign up and get registered as quickly as possible. Luckily, the registration process is dead easy and only takes about two minutes to complete - great!
Once I signed up, I was taken to their deposit page, just in case I was ready to make my first cash deposit and take advantage of one of their deposit bonus offers. I really like this, because if you're ready to make a deposit, this doesn't waste any time and sets you up to start playing at the casino or making a few bets right away. But I'll get into the deposit and banking features in the next section.
I skipped the deposit phase for now, as it is not mandatory to make a cash deposit before checking out what's on offer. I immediately went to the casino tab so that I could finally check out their amazing-looking live dealer casino - only to find that there was not a live dealer casino to be seen anywhere. This really confused me, as I could've sworn I had just seen their advertising page showing a bunch of really cool-looking live dealer games!
After checking on a second account (just to make sure there wasn't a problem with the account that I had just opened), with no luck, I contacted live chat support for some answers. I'm not sure if it was particularly busy when making contact, but it took quite a while before a connection happened.
Eventually, I got through to a support agent named Axel (an all-too-painful reminder of my rock n' roll live dealer disappointment). My helpful XBet support guy did his best to find out what the issue was after I explained to him that I signed up for the express purpose of playing their live dealer casino games.
After waiting for what seemed to be a decade and a half, my intrepid support team member came back online to explain that there were no live dealer games on offer at the moment. This floored me a little, since they were actually advertising live dealer games. I asked him if they were under construction and would be available soon. Unfortunately, he could not find out the necessary information to answer any more of my questions.
So, all in all, quite a disappointing experience for me, and I imagine for any other players that may have been looking forward to playing what seemed to be a live dealer casino with a difference. Hopefully they will sort out this issue soon and actually deliver on what they are advertising on their site. A real snag, considering how good the rest of their site is.
Deposit and Withdrawal Options
XBet.ag has a wide variety of interesting and popular payment options, although it depends on your specific region or country which ones will be available to you. For example, before registering an account with them, I took a look at their banking page. According to the site, they offer a variety of payment options, which are listed below. Each option included a minimum and maximum deposit amount, as well as a 'customer level.'
As per the banking page, every player is designated with a different customer level and color. For example, 'newbie' customers are black and are considered to be at the entry-level end of the spectrum. This means that they typically have the lowest features and incentives. There seem to be four different customer levels in all, with newbie going on to bronze, then silver, and finally gold level.
This seems to be similar to a VIP program, although it is also attached to their banking page.
However, once I registered an account, I found that some of the options displayed on their general banking page were no longer visible to me. Instead, I had a much smaller selection to choose from to make my first deposit.
The options that were now available included Visa and MasterCard credit card, eCheck, Wire Transfer, and Bitcoin. These are still not bad choices, but it is interesting how the options can change once you have actually registered an account with them.
Withdrawal options are again a bit more limited based on various legislation and laws regarding online gambling. I was not really surprised by this, as most online sportsbooks and casinos will offer fewer options for withdrawing funds than they will for depositing cash into your account.
I found that the options available to me for withdrawing included Bitcoin, and Wire Transfer. There were no Visa or MasterCard options available under their withdrawal tab that I could see.
There are also a few additional terms and conditions, as well as relevant information that their customers are made aware of, which include the following:
- Bank Wire Transfer
- Person 2 Person
- Phone Transfer
Availability: Online or Over the Phone
Minimum Deposit: $45
Maximum Deposit: $1,000
Availability: Online or Over the Phone
Minimum Deposit: $100
Maximum Deposit: No Max
Availability: Online or Over the Phone
Minimum Deposit: $2,000
Maximum Deposit: No Max
Availability: Online or Over the Phone
Minimum Deposit: $100
Maximum Deposit: $690
Availability: Online or Over the Phone
Minimum Deposit: $25
Maximum Deposit: $10,000
Availability: Online or Over the Phone
Minimum Deposit: $45
Maximum Deposit: $1,000
k happened to the live dealer casino, I can honestly say that I have had quite a lot of experience with XBet.ag customer services. Unlike a few other online casinos and online sportsbooks, this bookie provides full 24-hour customer services, available seven days a week and throughout the year.
You can reach their customer team via their live chat facility simply by clicking on the icon located at the bottom left-hand side of every page. Alternatively, there is an email contact, as well as two separate phone line numbers, depending on the nature of your issue or inquiry. I have to say that I'm not a huge fan of email contact forms, mostly because many of them don't really work all that well. It's generally preferable to get the actual email address of the site. This way you can decide how to contact them via an email channel.
However, in the interests of a full and fair review, I decided to give their email contact form a try (the results of which are discussed in more detail in my email review section below). I dig that they have two separate call line numbers. This can reduce the amount of time you have to wait in the queue if your particular issue isn't the general sort. Again, in the interest of a full and fair review, I tested both of these call options, which I detail in my phone support review section below.
All in all, I found the XBet.ag customer support team to be very friendly, more so than some of the other online sportsbooks and casinos that I have reviewed in the past. It seems that, when it comes to the online betting industry, certain key features such as banking and customer support are often a hit-or-miss sort of thing. Some online casinos or sportsbooks get it just right, while others seem to fail miserably for many reasons.
It has to be said that, when an online gambling brand gets their customer support just right, it can be an absolute pleasure to bet with them. In my opinion, it is often the quality and the convenience of customer support services that really makes or breaks an online betting brand, even more so than the number of sports or markets that they have to offer.
Like someone once said, take care of the small things and the big things take care of themselves.
The flip side is terrible or poor customer support services, which are especially detrimental to newbies on the scene. If you are not able to get the kind of smart, efficient, friendly, and decisive help and support that you need quickly, it can often mean the loss of a lot of your own money. If this happens, the experience can be catastrophic, and more often than not, that brand will have lost a customer for life.
Fortunately for XBet, my findings are marked down on the positive side of the page. Let's see how my tests of their email support, live chat, and phone support turned out.
Email Contact Form Only
As I mentioned a little earlier, if you need to reach support staff via email, the only option that is open to you is a standard email contact form. Normally I am not a great fan of email contact forms, since I have no idea if someone has received my email or what's actually happening with my query. In some cases, I have actually experienced sending off my questions via a contact email form, only to never receive any correspondence in return.
Fortunately this was not the case, and their contact form proved to be very easy to use, as well as being very reliable. I filled in the contact form and included my line of questioning, with the entire process taking less than five minutes to complete from start to finish. I received a confirmation at my included email address, which acknowledged receipt of my email query with the promise that it would be attended to as soon as possible (the standard sort of response).
However, much to my surprise and delight, I received an actual reply to my email contact submission within two hours of having sent it off. The reply I received was polite, friendly, and informative, answering my questions quite well.
Of course, it does depend on when you send off your contact email submission. Iwas fairly lucky, since I sent mine during a fairly quiet period. I did send one during peak time and only received a reply the following day, although it was still under 24 hours. All in all, not bad at all, considering it's an email contact form system.
By far, the fastest way to get the help you need is via the live chat service. The service can be initiated simply by clicking on the live chat icon found at the bottom left-hand side of every page. No matter whether you're in the sportsbook, racebook, or casino sections, you can access their live chat support instantly.
Well, let me clarify that quickly. When I say 'instantly,' I mean that you can open a 'chat window' instantly. This simply means that when you click on the live chat icon, you will open a small window to begin the chat. I do like their live chat window; it is much simpler than many other live chat windows that I used before with other sites. You do not need to add annoying details such as your username or email address; simply type your problem in the space provided at the bottom of the window.
I do have to say at this point that I waited for some time for a live chat support agent to answer my message. I assumed that it must have been quite busy when I initiated the live chat window. You do get some information while you're waiting as to whether someone has read your message yet and when they are typing a response, which is nice.
I found the live chat support staff to be very friendly and laid back, but also well-informed and efficient. So no problems at all with their live chat support.
As with their live chat support service, the phone services are on the ball, with friendly staff members manning their phone lines. The bookie has two dedicated numbers for general customer service inquiries and a specific number for their sports betting services. I think this is a great feature, since you do not have to wait in endless queues if your problem or issue is related directly to betting at their sportsbook or racebook, or if you are placing bets over the phone.
- Customer Service: 844-377-9238
- Wagering: 844-377-9238
I love the overall look and feel of the XBet.ag website, and found it to be one of the easier ones for newbies to use when compared to many other online sportsbooks and casinos. I also love the color scheme, which combines deep blues and bright almost-neon greens in the logo and in key areas. The overall layout is excellent and very well thought out, making it very easy to see what is available at all times, a crucial aspect of any good online sportsbook.
Opening the site, you are greeted by a vibrant and colorful homepage, which highlights some of the sporting action you can find on the site, with top baseball and football icons gracing the page. The top of the page offers the main navigational tabs to get around the site quickly and efficiently. These include tabs for the sportsbook, casino, racing book, banking page, bonuses page, and the highly entertaining and informative XBet.ag blog.
I found the sports blog to be really great and a must for all sports fans, particularly if you are a fan of baseball and gridiron football. Many of the articles contain great tips and advice for making the most informed bets possible on current and up-and-coming games that are featured at XBet.ag.
XBet is slightly more geared towards baseball and American football fans, although there is still plenty for fans of other sports, such as soccer, tennis, basketball, hockey, MMA, and many other sports, to enjoy too. Accessing the casino from the same user interface is also a nice touch, and it retains the same look and feel, adding great design continuity there.
Whether you are an online casino and sportsbook newbie, or a veteran that has played at many of the top online casino and sportsbooks sites, I think that most of you will enjoy using XBet.ag. They are still a new brand on the scene, and I can only imagine how good they are going to get with a few more years of experience under their belts.
Frequently Asked Questions
It may be a good idea to check with your local laws as well before attempting to register an account. You can also contact the support staff if you are not sure about these details.
You can also select whether or not you would like to take advantage of their sign-up or first deposit bonus at this stage. You will then be taken to the deposit/cashier page where you can make your first deposit, or simply skip ahead and check out what is on offer first.
You can expect to find everything from the regular sort of sports like American football, basketball, baseball, hockey, and soccer or football, depending on where you are from.
You will also find more unusual sports, including MMA and other fighting or combat sports, and you can even bet on religion, politics, or business markets.
XBet.ag also features an online casino that includes a range of Betsoft games, including slots, 3D slots, jackpot games, roulette, blackjack, baccarat, video poker, and many others too.
XBet does not assume any responsibility for the payment of tax based on the tax laws in your specific country or region.
They also have regular incentives and promotions for their online sportsbook, racebook, and casino. It therefore makes sense to tick the box that gives the promotions staff permission to send you news on new bonuses and promotions.
You will then receive regular updates via your email address, and can then take advantage of hot new offers right away by either following the included link or signing into your account separately.